Complete E-commerce Terms for Online Flower Delivery in Lower Clapton

Terms & Conditions for Flowers Lower Clapton Online Orders

Introduction

Welcome to Flowers Lower Clapton. Please read these Terms & Conditions carefully before using our online flower delivery service in Lower Clapton and the surrounding areas. These Terms apply when you order flowers and floral products from our website. By placing an order, you agree to be bound by these terms.

Scope of These Terms

These Terms & Conditions apply to customers based in Lower Clapton and surrounding areas who use our online shop for flower delivery. By accessing our website, placing an order, or using any part of our service, you acknowledge that you have read, understood, and agreed to these terms. If you do not agree to these Terms, you must not use this website or place an order.

Order Process

To order flowers online with Flowers Lower Clapton, please follow the order instructions on our website. You may browse our product selection, choose your desired flowers or floral arrangements, and add them to your shopping basket. Once you are ready, proceed to the checkout page to provide delivery and payment details. Ensure all required fields are completed accurately, particularly the recipient details and delivery address within Lower Clapton or the nearby areas we serve.

After placing your order, you will receive an order confirmation on-screen and via email, summarising your order details. This confirmation acknowledges receipt of your order but does not constitute acceptance of your purchase. Acceptance occurs when we confirm dispatch of your order for delivery. We reserve the right to reject or cancel any order for reasons including, but not limited to, unavailability of products, payment issues, incorrect or incomplete instructions, or suspected fraudulent activity.

Orders placed for next-day or same-day delivery must be submitted before the stated cut-off times displayed on our website. Orders received after these times may be delivered on the following applicable working day.

Product Availability and Substitutions

All products and arrangements are subject to availability. In the event a particular flower, plant, or item is not available, we reserve the right to substitute it with an item of equal or greater quality and value, maintaining the overall style and theme of the arrangement. We will always endeavour to closely match the original product chosen.

While we aim to display accurate images and descriptions, variations may occur due to flower varieties and seasonal availability. The delivered products may differ slightly in appearance from images on our website. Vase, basket, and container styles may also vary depending on stock.

Pricing and Payments

All prices displayed on the website are in Pounds Sterling (GBP) and include Value Added Tax (VAT) at the applicable rate, unless stated otherwise. Delivery charges are shown separately and will be clearly displayed during the checkout process before you confirm your purchase. The total payable amount comprises the cost of products, any applicable delivery charges, and other fees as listed.

Payment must be made in full at the time of ordering via the authorised and secure payment methods provided on our website. We accept the major credit and debit cards, and other payment options as listed at checkout. Your order will not be processed or dispatched until payment is successfully received and cleared.

We reserve the right to update or change our prices at any time. Product prices, promotions, or delivery fees may change without prior notice but will not affect orders you have already placed and which have been confirmed by us.

Order Changes and Cancellations

We understand that circumstances may change. Should you wish to amend or cancel your flower order, please contact us as soon as possible after placing your order. Orders can typically be amended or cancelled up until production or dispatch begins. For next-day or same-day delivery, cancellations or major amendments may need to be made within a shorter time frame, as indicated during the order process.

Where cancellation is possible, your payment will be refunded in full. If the order has already been prepared or dispatched, cancellation may not be possible. In such cases, no refund will be issued unless the product is not delivered or you are legally entitled to one under consumer protection laws.

To request a cancellation or change, please provide your order reference number and contact us using the details on our website. Refunds will be made using the original payment method used at checkout. Please allow up to 7 working days for refunds to be processed.

Delivery Policy

We offer flower delivery services across Lower Clapton and selected surrounding areas. When placing an order, it is your responsibility to ensure that the delivery address is correct and that someone will be present to accept the delivery, where appropriate. We are not responsible for delays or failed deliveries due to incorrect addresses or absence of the recipient.

Delivery times and dates depend on product availability, delivery schedules, and your chosen delivery option at checkout. While we aim to deliver your flowers at the specified date and time, unforeseen circumstances (such as traffic, weather, or events beyond our reasonable control) may result in delays. In such cases, we will contact you as soon as possible to arrange a suitable alternative delivery.

If delivery cannot be completed for reasons outside our control (e.g., no access to the property or recipient unavailable), we will follow the instructions specified during your order or leave a delivery card with collection details where possible.

Returns, Refunds, and Complaints

Due to the perishable nature of our products, we are unable to accept returns of flowers or plants unless they are damaged, defective, or of unsatisfactory quality upon arrival. If you receive a damaged or incorrect item, please notify us within 24 hours of delivery with photographic evidence, so we can review and address your concern promptly.

Where justified, we may offer a replacement product or a full or partial refund, at our discretion. Any refund due will be processed to the original payment method. Please allow for up to 7 working days for the funds to appear in your account. Complaints received more than 48 hours after delivery may not be eligible for refund or replacement, except where required by law.

Liability

Our liability to you in connection with any order will not exceed the total price paid for the products (including applicable delivery charges). We are not liable for any indirect, special, consequential, or incidental damages, loss of profits, or loss of goodwill arising from use of our services or products, except where required by UK law.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by negligence, fraud, or any matter for which it would be unlawful for us to limit or exclude liability. If you have suffered a loss due to non-delivery or late delivery that was our fault, our liability will be limited to a full refund of the purchase price and applicable delivery charge.

We cannot accept liability for any failure or delay in performing our obligations where such failure or delay is due to circumstances beyond our reasonable control, including but not limited to natural events, strikes, traffic delays, or lockdowns.

Customer Responsibilities

By placing an order, you warrant that you are legally capable of entering into binding contracts and are at least 18 years old. It is your duty to ensure all information provided is accurate and complete. If receiving or ordering flowers for events or special occasions, please allow enough time for delivery and check suitability for your purposes.

It is your responsibility to ensure recipients of flowers are not allergic to any of the included plant material. Flowers Lower Clapton will not be responsible for allergic reactions caused by ordered products.

Intellectual Property

All content included on our website, such as product images, descriptions, branding, and design, are the property of Flowers Lower Clapton or our licensors, and are protected by applicable copyright and intellectual property laws. No part of the website may be reproduced, duplicated, copied, sold, resold, or exploited for any commercial purpose without our express written consent.

Privacy and Data Protection

We take your privacy seriously. Any personal information collected during the course of ordering or communicating with us will be processed in accordance with our Privacy Policy and current data protection laws in the UK. Your payment card details are securely handled through our payment processors and are never stored by us.

Changes to These Terms

We reserve the right to amend or modify these Terms and Conditions at any time without prior notice. Any changes will take effect once posted on our website. Please review these terms every time you place an order to ensure you are familiar with the most up-to-date version.

Governing Law and Jurisdiction

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction in respect of any dispute or claim arising from these Terms.

Contact and Further Information

For queries, further information, or to request clarification about any aspect of these Terms & Conditions, please refer to the customer service details provided on our website before placing your order.

These Terms & Conditions apply to all Flowers Lower Clapton customers located in Lower Clapton and the surrounding areas. Your statutory rights as a consumer are not affected by these terms.