Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in Lower Clapton

At Flowers Lower Clapton, we pride ourselves on being a trusted local florist, committed to delivering only the freshest flowers to households and businesses in our community. Our aim is to ensure every floral arrangement that leaves our shop reflects our passion for quality and customer satisfaction. If your experience falls short of our fresh Flowers Lower Clapton guarantee, we are here to put things right.

Damaged-On-Arrival Policy

We take great care to package and transport your flowers so they reach you in perfect condition. In the unlikely event that your order arrives damaged or does not meet your expectations for freshness, please let us know on the day of delivery. Providing clear photos of the damage enables us to assess the concern swiftly and offer the appropriate resolution. Your satisfaction is important to us, and we want you to feel confident when choosing our Lower Clapton service.

Freshness Window

We guarantee that all of our hand-tied bouquets and floral gifts will remain vibrant and fresh for a minimum window of five days from the date of delivery, provided you follow the simple care instructions included with your arrangement. If your flowers wilt or drop within this time, and you've cared for them according to our guidelines, please let us know so we can investigate and resolve the issue to your satisfaction.

Refund and Replacement Options

In the rare circumstance that your flowers are not as fresh as expected or arrive damaged, you have the choice of either a full refund or a replacement arrangement, free of additional charge. To process your refund or send a replacement, we will need your order reference and supporting photographs where applicable. Once the issue is confirmed, we will take swift action to ensure you receive either your finished refund or your new bouquet as quickly as possible. Your experience matters—our team will guide you through the process with care and respect at every step.

Complaints Process

Feedback from our customers helps us to maintain the highest standards and continue improving our service throughout Lower Clapton and the surrounding area. If you wish to make a formal complaint about your flowers or the service received, please contact us using the online form on our website or visit our shop in person during opening hours. We aim to resolve all complaints within three working days, keeping you informed at every stage. Rest assured, every complaint is investigated thoroughly to ensure a fair and prompt resolution.

Your Local Lower Clapton Florist

Flowers Lower Clapton has earned its reputation as a friendly, reliable florist dedicated to the local community. We are trusted by households and businesses across Lower Clapton for our commitment to freshness, quality, and exceptional customer care. Thank you for choosing us for your special occasions and everyday flower needs. If you have any questions or concerns about our returns, refunds, or complaints policy, please speak to a member of our team—we're always happy to help.